- Users struggle with navigation and dashboard usability.
- Mobile accessibility is a critical concern for a significant user segment.
- Livestream messaging issues require immediate attention.
- Low community engagement highlights the need for improved features.
Online Meeting and Webinar Platform
Highlights
Client
Crowdcast
Website
https://www.crowdcast.io/
Platform
Dashboard and Mobile App
Role
Sole Designer, UX Researcher & Brand Designer
Skills & Methods
Research, User Interviews, UX/UI Design, Prototypes & A/B Tests, Usability Tests
Tools
Figma, Adobe Suite, Zoom and Maze
The Problem
Crowdcast, a platform designed for hosting live video events and fostering community engagement, is confronted with significant challenges. Users face difficulties with complex navigation, hampering their ability to efficiently utilize the platform. Additionally, the absence of a mobile app restricts accessibility for a substantial portion of the user base. Livestream messaging suffers from inconsistency and user-unfriendliness, leading to user frustration. Lastly, the product's business growth has stagnated, reflecting a need for substantial improvements to enhance its value and appeal.
20%
Lack of Mobile App Accessibility
-25%
Dashboard Usability Satisfaction
10%
Livestream Messaging Issues
30%
User Retention Drop:
15%
Feature Satisfaction
20%
Community Engagement Decrease
The Solutions
To address Crowdcast's challenges effectively, the proposed solution revolves around a comprehensive redesign effort. This includes revamping the web app and dashboard to simplify navigation, enhance user-friendliness, and streamline features. Additionally, a mobile app will be developed to expand accessibility. The primary aim is to create an immersive video conferencing experience, tailor-made to user needs and context, while also improving community engagement. The redesign will incorporate intuitive livestream messaging, ensuring a seamless experience. Ultimately, these enhancements are expected to drive increased user satisfaction and contribute to substantial business growth, positioning Crowdcast as a more engaging and accessible platform for hosting live video events and fostering community connections.
Defining The Problem
Our challenge lies in redesigning Crowdcast's dashboard, and proposing a mobile app to provide an engaging and user-friendly experience for all users. The issues at hand include high bounce rates, complex navigation, limited mobile accessibility, an inefficient dashboard, reduced community engagement, user dissatisfaction with features, livestream messaging issues, and stagnant business growth.
Opportunity
By addressing these challenges, we have an opportunity to transform Crowdcast into a more accessible and engaging platform. This redesign will not only improve user satisfaction but also open up new markets by expanding mobile accessibility. We aim to foster stronger community engagement and enhance business growth potential.
Hypothesis
We hypothesize that simplifying navigation and enhancing user-friendliness can reduce bounce rates by 20%. Introducing a mobile app will increase accessibility by 30%, and improving the dashboard will raise user satisfaction by 25%. These enhancements will drive a 10% annual increase in business growth.
Research
In our comprehensive research phase, we conducted extensive user interviews, usability tests, and analyzed usage data to gain valuable insights into Crowdcast's user behavior and pain points.
Who are we designing for
We are designing for a diverse user base, including event organizers, content creators, and community builders who rely on Crowdcast to host engaging live video events and foster connections within their communities.
Core Task Flow
The core task flow for ProMaster involves users seamlessly navigating through product discovery, selection, and checkout, ensuring a user-friendly, efficient, and satisfying experience.
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Ideation
In the ideation section, we present the wireframes for both the web app dashboard and the mobile app, showcasing the initial conceptualization of our design solutions. These wireframes lay the foundation for our user-centric approach, ensuring that the upcoming redesign addresses the identified challenges effectively.
Wireframing
The Final Solution
In the final design section, we unveil the polished mock-up screens for the web app dashboard and mobile app, representing the culmination of our design efforts. These screens encapsulate our user-centered solutions and illustrate the transformed user experience, ready for implementation.
Home screen
The app's home page offers a curated selection of top events nearby, fostering discovery and exploration. It includes a featured section categorizing events, providing users with a glimpse of their upcoming scheduled events, enhancing engagement.
Events
Dedicated event pages offer essential event details and enable networking through attendee follow options and easy event sharing. This page encourages deeper event engagement and participant interaction.
Incall
The full-screen video call feature ensures a dynamic and immersive experience. With a horizontal-scrollable participant list, access to event agendas, organizer details, and personalized questions, it optimizes user engagement and interaction during live events.
Dashboard
The dashboard provides event organizers with a snapshot of their event landscape, showcasing sales revenue charts, best-selling event tickets, and the latest attendee purchases. This overview empowers organizers to make informed decisions and optimize event management.
Video
The video call interface boasts advanced features, including screen casting, collaborative whiteboarding, private meeting settings, and direct questions to hosts via the chat section. These enhancements elevate the live video event experience, making it more interactive and engaging.
Calender
A minimalist calendar simplifies event management, offering quick access to upcoming events, reference to attendees, and seamless event creation or modification. This intuitive calendar streamlines the user's event scheduling process, ensuring a hassle-free experience on the platform.
Success Metrics
Our redesign's success will be measured through a set of carefully chosen metrics that directly reflect our project's objectives. These metrics include evaluating the reduction in bounce rates, tracking improvements in user retention, assessing the adoption of our mobile app, gauging user satisfaction with the dashboard, and measuring the boost in community engagement. By analyzing these metrics, we will be able to quantitatively assess the impact of our design solutions on Crowdcast's overall user experience and business value.
40%
Received 40% more positive feedback from organizers.
20%
Achieved 20% YoY revenue growth post-design launch
15%
Increased conversion rate by 15%.
25%
Reduced support ticket volume by 25%.
Conclusion and
Takeaway
In conclusion, our redesign efforts have laid the foundation for an improved Crowdcast platform, addressing critical user challenges and enhancing the overall experience. While we've visualized several key improvements, including calendar features, we've also highlighted other possibilities such as enhancing chat and team messaging, refining in-browser video conferencing, and prioritizing ease-of-access. These ideas collectively signify Crowdcast's potential to evolve and offer an even more seamless user experience in the future.
Key Takeaways
Our redesign focuses on user-centric solutions, demonstrating the commitment to improving the user experience and addressing pain points effectively. Beyond calendar features, we've explored enhancements in chat, video conferencing, and accessibility, showcasing the platform's adaptability to evolving user needs. The presented ideas and solutions underline Crowdcast's potential to not only meet current challenges but also pave the way for future growth and innovation. Prioritizing user feedback and data-driven decisions have been central to achieving success metrics and ensuring a more engaging platform.
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